Cancellation

My name is Shiyiwe, I applyed for a telkom contract in July uncapped 4mbps, i waited for 2 months and no installation done. I went to Telkom in Vangate to cancel the contract on the 09 August 2020 cancellation order no:***A but they could not cancel and ask for a proof that I was in store to cancel the contract and got proof.Now i receive email that telkom wiil deduct suscription fee of R288.50 due 01 octobet 2020 but no installation done.Went Telkom in Sanlam Centre to tell them nothing was installed but they cannot help me someone will call me. When they call back i am transfered from different department no help. Easy to activate the contract but difficult to cancel the contract. My number:***