Cancellation

Started a satellite business for which i needed a basic land line with adsl.<br> Installation was carried out towards end of May. Issued with two numbers, not knowing we will be double charged.<br> We were billed twice, 2x land line, 2x adsl.<br> Went to Telkom offices to query the 2X lines and the subsequent double bill, was referred to the 10217 line, was told that they were the only ones dealing with such queries.<br> Called the number, selected accounts option, was told that i needed to cancel the extra line before i can query the account. Was also told that my account would need to be fully paid to be able cancel .<br> I struggled to get through to cancellations, even today i have not yet made it to cancellations.<br> I called the accounts dept, was asked to write a letter which i wrote and emaled to [Email Removed] on the 26/06/2015.<br> Only one third of my request was addressed, cancellation of an adsl line for my other business.<br> I called again on the 31/07 to acc dept, my complaint elevated,ref ***4 no response till today.<br> Elevated a problem myself on their website, recieved an sms from Telkom.<br> Few days later i still get a double bill invoice. <br> Full time job to cancel. Frustrating!!<br>