JvdC
Jadine van der Colff

1 reviews | Active since Jul 2012

03 Jun 2016, 07:30

Cancellation

<p>Telkom doesn't seem to have a cancellation department? I cancelled my contract, physically walked into a Telkom shop in Pretoria and cancelled my contract in February, its June now and my contract is still not cancelled. I was told a few months back that my cancellation was not sent to the correct department. They keep wanting to give me a case number - I don’t want a case number just cancel my contracts it’s not high grade math, it’s really simple. It's supposed to take 21 days to cancel a contract. Today I contact an agent, AGAIN and even he can’t tell me how long it will take because it’s been assigned to someone.. I mean really??</p> <p>TELKOM FIX YOUR CANCELLATION PROCESS - It seems even my friends are told the same ****. I will not make another payment and if you black list me I will take you to court.</p>

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Replies (1)
Telkom
Telkom's reply03 Jun 2016, 21:41
Official

Good day munki1988

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will be provided.

Your ***

Apologies for the inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team

Best regards,