KC
Katherine C
1 reviews | Active since Jan 2015
10 Feb 2016, 07:48
cancellation
I am trying to cancel one of my five line with Telkom. You cannot cancel using 10210 you cannot cancel in store. You may only send an e mail with the cancellation form and copy of id to [Email Removed] They then send you an AUOTMATED response to say that they will contact you in 48 - 72 hours. It is now 9 days and many phone calls and many more e mails to this e mail address<br> yet still no confirmation that the phone will be disconnected on 28 February 2016. Every time you ask anything on this e mail you get the SAME AUTOMATED RESPONSE. 10210 wont help and in store will not help.<br> The telephone number concerned is ***. Can cancelling really be this complicated.
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Telkom's replyOfficial
10 Feb 2016, 09:00Hello 123peter,
This response serves as confirmation that your query has been received.
Your reference number is SM198969.
A consultant will be contacting you to assist with the query.
Kind Regards
Telkom Social Media Team
This response serves as confirmation that your query has been received.
Your reference number is SM198969.
A consultant will be contacting you to assist with the query.
Kind Regards
Telkom Social Media Team
Best regards,
Telkom's reply10 Feb 2016, 09:00
Official
Hello 123peter,
This response serves as confirmation that your query has been received.
Your reference number is SM198969.
A consultant will be contacting you to assist with the query.
Kind Regards
Telkom Social Media Team
This response serves as confirmation that your query has been received.
Your reference number is SM198969.
A consultant will be contacting you to assist with the query.
Kind Regards
Telkom Social Media Team
Best regards,