Cancellation

Good day<br> I trust that you are well.<br> <br> Please advise on the status of my Telkom line cancellation .Please note that I have cancelled my ADSL AND HOME line on the 24 December 2015 at your Gateway Store in Durban KZN to date my line is active resulting in me being billed .<br> <br> I Went to your store at the North Gate mall on the 27 January 2016 (Next to pick and pay) and was advised by a Telkom employee named Nelly that the store is unable to process cancellation and that I should email and phone 10210 .Very disappointing that staff are rude and unable to help. <br> <br> I have attached my ID and a new Cancellation document and sent it [Email Removed] as well as [Email Removed] on the 28/01/2016 and to date no cancellation <br> <br> i posted on Hello peter on the 26/01/2016 and no one contacted me ***<br> <br> what now Telkom???what do i do please advise