Cancellation

an order for a Huawei P8 Lite. I was then advised by the Telkom Direct store to go back to the mobile store and tell the consultant to place a \cease order"to cancel the order immediately. I was too late to go back to the store. I then went back to the Mobile store on the 19/12/2015 to tell Nicole to place a cease order to cancel the P8 lite. She then told me that the person responsible for cease orders do not work on weekends and cannot finalise the process that day. I then left the store and contacted Nicole on Monday the 21/12/2015 to follow up on the cancellation Abbas was told that it was 50% complete and that I needed to speak to Elvis - the store manager in future. I then went to the store on the 23/12/2015 to speak to Elvis to sort out the matter. He said that he could not get hold of the person complete the process. I called the Mobile store several but no one answered. To date nothing has been resolved. A debit order to the value of R343.71 was released from my account towards a white Huawei P8 Lite that I do not possess! I am extremely frustrated!"""