Cancellation

Among other cancellation issues i dont have time to mention, this is now my second time in two months i have tried to cancel phone line,the first time i tried they said my service provider hadn't canceled my adsl package which they did, so i tried again now on Tuesday 11th and was told via an automated response that a telkom rep would call me in 2-7 days it is now Friday night and i am still waiting when i call i dont get through, i have now been billed for a second month not using they service, this service is absolutely appalling and i am so glad i a leaving and hope to NEVER use them again, Would Telkom get back to me to resolve this issue immediately,