Cancellation

I have requested an upgrade from telkom and waited 2 weeks. i then bought R60 airtime to call the upgrades department and i held until the airtime was finished. i subsequently spoke to Cornelia from sales after i logged a new sale request and she said she will ask her manager to get someone from upgrades to call and it's 2 weeks ago DOLOLO call. i have decided to cancel my existing plan with telkom. Please cancel my plan with emediate action as today i took a contract with MTN and i won't be needing your services.