Cancellation

I went for an upgrade in store but the consultant told me i cant upgrade on the sim i have i have to take out a new sim to take take the package i chose so i did. Then he did not cancel my sim that i wanted to upgrade on, so i had to pay the double bill that month end. When i saw they billed me double again i called and explained that i wanted to cancel the nr because the consultant did not cancel the sim in the first place. The lady told me it will only take 24 hours for the cancellation to go through. Now i see they have billed me again for that number i canceled. I called again and asked what is happening and the lady said sorry the cancellation did not go thru so she will have to send a new request in for the cancellation. but i already cancelled it a month ago!! now they send me an email telling me this cancellation will take another 2 months. Now i am going to pay for their mistake for the 3rd time.... this is relay not fair at all!!

I would not recommend Telkom for any services because if you struggle like this just to cancel one sim... i don't have to say more!!!