cancellation

<p>In October 2016 i took a contract with telkom, within the first week i have noticed that data was been used while the device was off.I was told that i can cancel the deal within 14 days and thats exactly what i done.On the 14th day i handed the device back to the store and email a cancellation form as requested. Till the present day the deal is not cancelled,i have made numerous calls to Telkom but to no avail. For 5 months my account was debited until i put a stop order on my bank account, Now everyday they still try to debit my account and it gets rejected which giving me a bad credit rating. On 26 May 2017 i went back to the store and the lady says to me that she has to put another cancellation from the store side because the call centre did not cancel it at all</p> <p>This is terrible service from Telkom they do not want to cancel the deal, do not want to stop debiting my account and not paying me back for the 5 months which i have paid</p>