Cancellation

<p>I am out of the country and have been trying to cancel a landline since 7 March 2017. Its now the 16 May.</p> <p> </p> <p>I have repeatedly emailed the servcancellation email address, I have spoken to the online help people and the account is still active. In April an agent called my wife but insisted on speaking to me despite me having sent a copy of my ID and a signed form. The agent promised to call back but alas of course she did not.</p> <p> </p> <p>I have made payment for April but will not be making any further payments as I consider more than adeqaute notice was given.</p> <p> </p>