Cancellation

<p>On 18 April 2017 Thato Ngake advised me that my contract ends on 31 May 2017 to which I sent a cancellation notice and requesting that my number to be converted to a prepaid. To my surprise on 26 April 2017 when I called to follow up on cancellation Zanasicya Hamad told me a different story - she said that my contract only ends in June 2017. I asked for the call with Thato Ngake to be listened to, to which Raymond Meso one of the team leaders did listen to the call on 1 May 2017 and promised that Sharmine Ma***o, Thato Ngake's team leader, will get back to me with a way forward to which I am still waiting for the call or email to this day. I called on 3 May 2017 and spoke to Ntheki Tsuputse who promised to ask either Raymond or Sharmine to contact me to no available. I asked for this matter to be escalated to a regional manager or your CEO's office to which Ntheki advised me wouldn't be possible after he "inquired" with his team leader. Today I get an sms to upgrade my contract. I don't want to upgrade I want to cancel this nightmare of a contract and convert the number to a prepaid. Please Telkom confirm my instruction to cancel and stop wasting my time. Own up to your agents' mess up!</p>