Cancellation

<p>I completed and submitted forms to have my landline cancelled on 16 February 2017 after paying the account in full. At submission I was told that a consultant would contact me within 21 business days re the cancellation. On 16 March 2017 I received another account from Telkom to the value of R 450.00 which included an amiunt of R 214.00 for reconnection fee. at the time I paid the account , the service was not disconnected and to date no consultant contacted me re the cancellation. On 17 March I went to the customer care section only to be told that they have a very large backup and that the service will not be cancelled if the account was not paid in full , which was done on 16 February 2017. Due to the lack in service I was now forced to pay another account and suppose this will continue till whenever. as this just proofs that the service in this country is non existent.</p>