Cancellation

<p>Good day. I have followed procedure and cancelled my account on 26/07/2016. I spoke to the call centre who said they could not assist me with any cancellation queries as I could only wait for a response. Well only Oct has been credited of my bill. I need Aug and Sep also credited as I did all i should and on time to cancell. So how do I get this resolved? Very clever not to have a cancellation function over the phone and only via email. My number is ********** 709.</p>