Cancellation - ***

<p>We wanted to cancel my father-in-law's Telkom account as he is retired now. First email with cancelation form was 17 February 2016. The email was as follow:</p> <p> </p> <p>"Good day,</p> <p>TO WHOM IT MAY CONCERN</p> <p>Cancellation of ********** 36567</p> <p>Attached please find the relevant documentation for the cancellation of the Telkom line ( ********** ) account number ********** 36567 of Mr. G. J. van Zyl (ID: 521 ********** 08 3) I also CC'd him in this email.</p> <p>Please feel free to contact us with any requests regarding this matter."</p> <p> </p> <p>Then we had no response from Telkom.... so I called Telkom. Zodwa from Telkom asked me to email her everything and she will cancel the account for me. My email to her with supporting docs are as follow:</p> <p> </p> <p>"</p> <p>ATTENTION Zodwa,</p> <p>As spoken telephonically today (28/05/2016 @ 11:11)</p> <p>Attached supporting documentation, you will also notice that the cancellation email (see below) with documentation was send 17 February 2016</p> <p>As this problem is not from our side, please can this account be cancelled as originally requested and the debt be waved as we were under the impression that this account was closed.”</p> <p> </p> <p>Please feel free to contact us with any requests regarding this matter."</p> <p> </p> <p>Today someone from Telkom called the account holders Son Gerhard van Zyl and was rude to him and this agent from Telkom just hanged-up on him.</p> <p> </p> <p>We are sooooooo fed up with this!!!</p> <p> </p> <p>The account holder is on oxygen and can't always talk on the phone!</p> <p> </p> <p>Please contact his children that he is currently residing with.</p> <p> </p> <p>Nicolene (daughter-in-law) - ********** </p>