Cancellation

On the 30th June 2019 i submitted a cancelation request on the Telkom portal and I received the following reference number ***.Each time i do a follow up with your call center not a single consultant can pick it up which i dont understand. How was the reference number then generated.

The number is question is *** since May it has not worked and no one cared to advise on what is going on. My contact number is ***. The debit order goes off bt no service