cancellation

Hi

below is an email that I sent one of the managers at Telkom from an agent I spoke to *** regarding a complaint that Telkom is deducting money from me and im not using their data. please help me stop this whole thing and remove my details from Telkom database for good. I don't trust the manager will respond or do anything about it and what irritates me most is the fb messanger agents keeps telling me they escalated someone will call me and nothing happens

"Good day I am hoping you can help me. I spoke to one of your agents. She helped me with cancellation and ref nr is: ***5 Around June or so... someone from telkom called me regarding the special on the 10G data and I signed up for it. Only to find out the person did not finalise the process as it should. I was given the aim card and it didn't activate with 7 days I called telkom to cancel it and even went to the wonderboom branch in Pretoria to cancel it. But both attempts they couldn't help because I was told the contract or rather application did not go through so there is no need to cancel and they can't even cancel because somehow there was a blockage so it's like it's not existing. I ask if no deductions will happen they told me I won't be debited. To my surprise From Aug I saw debit orders from Telkom that I kept on reversing until the 3rd one on Sep around R570 that I cannot reserve. I then communicated with Facebook telkom agents they kept on saying my query is escalated. Someone will call me it's been 2 weeks. Today I called telkom and a lady helped me to register online and cancel the contract and told me it's around 21 working days turn around time. Which I fell that's long because my next pay day Telkom keeps deducting on my account for nothing. She explained that by law I'm entitled to receive my money back because I didn't use the aim card and I was wrongfully treated I hope the calls are recorded. I asked her to submit a complaint because this matter is agent and she said the manager is busy so I must send an email. I hope you could please assist me with this matter because with telkom chances are this will not be resolved and my worry is every time I am told a different story and different process. I am going to copy this email as well to hello Peter like I need resolved I am so irritated at the moment paying for something I don't have. And know nothing about. And I might not even get feedback from you I got the cell number from agent which is ***"