RC
Refilwe C
1 reviews | Active since Feb 2010
14 Sept 2018, 13:15
CANCELLATION
For the past 3 months I've been trying to cancell my account with them with no luck. Apparrently you cannot cancel at their stores, you can only buy. You cannot cancel over the phone, so where must I cancell? Apparently you can only cancell online with your data/airtime BUT there isnt option to cancell there, there are steps they give you to cancell BUT the cancell button is not on there. Now they are debiting my accout R60 for what??? The last time I used their line was 3 months back so does this mean I must suffer and loose R60 for absolutely nothing?
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Telkom's replyOfficial
18 Sept 2018, 09:51Good day refilwec
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,
Telkom's reply18 Sept 2018, 09:51
Official
Good day refilwec
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Gerard
Telkom Social Media Team
Best regards,