AJ
Amori J
1 reviews | Active since Jun 2018
07 Jun 2018, 14:19
cancellation
I did an online request to cancel my Telkom line on the 26/04/18, after being told in store that they cant assist me. i missed two of there calls and phoned them 7 times to cancel the line. today the call centre agent (montle) tells me that i needed to make myself available for their call from 8-17h00 for the last 40 days, indicating that this is my fault. i think it is unacceptable that they can not phone me on the alternative nr provided or times requested or that i cant phone them directly. the line is still not cancelled and I'm problably going to have to give another 30 days notice, costing me money.
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Replies (2)
Telkom's replyOfficial
20 Jun 2018, 07:03Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
Telkom's reply20 Jun 2018, 07:03
Official
Hi
We are sorry to hear this. Thank you for contacting us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Hazel
Telkom Social Media Team
Best regards,
AJ
Amori J's updateReviewer Update
05 Jul 2018, 10:58its 15 days later, 4 calls to the call centre. the line is still not cancelled, after being told on the 3/7/18 it will be closed by the end of business day (Khanyisa discussed with supervisor).
AJ
Amori J's update05 Jul 2018, 10:58
Reviewer Update
its 15 days later, 4 calls to the call centre. the line is still not cancelled, after being told on the 3/7/18 it will be closed by the end of business day (Khanyisa discussed with supervisor).