Cancellation

I am absolutely disgusted by the service by Telkom. I have a adsl line and I am moving to a new home. I specifically mentioned in my email, on the phone and to the agent that called me to only cancel the line on the 27th of January when I move. But to no surprise the above was completely ignored and my line was cancelled. Non the less I call telkom , it takes freaken 24-48hours to reactivate the line. You unconvincing me which was not my fault to begin with. Your *********** staff did not follow my instructions and it’s to my detriment that I need to wait 48 freaken hours. When will you improve your service? It’s disgusting