DY
Darren Y
1 reviews | Active since Feb 2013
02 Nov 2017, 11:58
Cancellation
I call the billing department for a followup on my cancellation, they say I have to call sales, I call sales, they say I have to speak with new business, new business say I have to speak with billing! Agent refused to transfer me to a superior and refused to assist me further.
I just want this line cancelled! I sent the request a month ago!
Helpful (0)
Replies (5)0
Replies (5)
Telkom's replyOfficial
05 Nov 2017, 09:42Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's reply05 Nov 2017, 09:42
Official
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
06 Nov 2017, 10:34Hi darrenjohnyen
Your case has been resolved and the cancellation has been executed on this number *** ref number ***A
Last account will be adjusted and you will pay what is due on your current invoice due in end Nov , Dec account would be adjusted as service ceased
Thank you
Telkom Social Team
Celiwe
Best regards,
Telkom's reply06 Nov 2017, 10:34
Official
Hi darrenjohnyen
Your case has been resolved and the cancellation has been executed on this number *** ref number ***A
Last account will be adjusted and you will pay what is due on your current invoice due in end Nov , Dec account would be adjusted as service ceased
Thank you
Telkom Social Team
Celiwe
Best regards,
DY
Darren Y's updateReviewer Update
06 Nov 2017, 10:47Thank you Celiwe, it is much appreciated.
Your response was also fast and effective; I wish the rest of Telkom worked as efficiently as your team.
Well done.
I will keep a watch for my latest statement.
Thank you.
DY
Darren Y's update06 Nov 2017, 10:47
Reviewer Update
Thank you Celiwe, it is much appreciated.
Your response was also fast and effective; I wish the rest of Telkom worked as efficiently as your team.
Well done.
I will keep a watch for my latest statement.
Thank you.
DY
Darren Y's updateReviewer Update
07 Dec 2017, 08:28I was billed again for this month?
I paid the November bill as you said but now I get a bill for December?
DY
Darren Y's update07 Dec 2017, 08:28
Reviewer Update
I was billed again for this month?
I paid the November bill as you said but now I get a bill for December?
DY
Darren Y's updateReviewer Update
07 Dec 2017, 08:42Nevermind, I called the call centre and sorted it out
DY
Darren Y's update07 Dec 2017, 08:42
Reviewer Update
Nevermind, I called the call centre and sorted it out