CJ
Chante J
1 reviews | Active since Sept 2017
21 Sept 2017, 15:42
CANCELLATION
I have been trying to cancel my contract with Telkom due to no infrastructure for uncapped ADSL line at my new address, every time I phone to get any sort of feedback on what the progress is nobody can tell me anything, I am also now supposed to pay a penalty fee for my cancellation due to circumstances out f=of my control, there was no option given to me to switch over to LTE I was told something different by every person I spoke to but basically I must either cancel the contract and pay an absurd penalty fee or keep the contract even though I cant use it.
I have never come across a business with worse customer service than Telkom.
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
26 Sept 2017, 11:14Hi ChanteBooysen
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task or team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply26 Sept 2017, 11:14
Official
Hi ChanteBooysen
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task or team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
CJ
Chante J's updateReviewer Update
28 Sept 2017, 10:25After 2 days I still have not received any feedback, nobody has tried to contact me either.
CJ
Chante J's update28 Sept 2017, 10:25
Reviewer Update
After 2 days I still have not received any feedback, nobody has tried to contact me either.
CJ
Chante J's updateReviewer Update
05 Oct 2017, 08:45Its been almost 2 weeks now and I still have not been contacted by anyone from Telkom this is ridiculous. I have tried doing things decently but now its expected of me to pay a penalty fee for something that is out of my control. I will be taking legal action.
CJ
Chante J's update05 Oct 2017, 08:45
Reviewer Update
Its been almost 2 weeks now and I still have not been contacted by anyone from Telkom this is ridiculous. I have tried doing things decently but now its expected of me to pay a penalty fee for something that is out of my control. I will be taking legal action.