MG
Marnitz G

1 reviews | Active since Jun 2010

03 Dec 2015, 10:10

Cancellation

How to cancel your Telkom line:<br> 1. Phone the call centre, get told to fill out a form and send it to [Email Removed]<br> 2. Fill out the form and send to [Email Removed]<br> 3. Receive an automated response saying someone will contact you in 48 to 72 business hours<br> 4. Receive no response 22 days later<br> 5. Phone the call center, find out the line is not cancelled, get told to phone ***<br> 6. Phone ***, get a message saying the voice mail box is full (surprise).<br> 7. Wonder how this company is still in business<br>

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Replies (1)
Telkom
Telkom's reply03 Dec 2015, 11:05
Official
Hello Marnitzg,

Thank you for making contact with us on Hellopeter.

we understand why you wanted to bring this to our attention.

Kindly be advised that we have escalated your query to our Cancellation Team to further assist with your query and feedback will be provided.

We apologize for the inconvenience caused.

Your reference number: SM174176

Regards,
Launa
Telkom Social Media Team
***

Best regards,