Cancellation

Hi, I have logged several requests for someone from the Billings department to contact me regarding my queries. I have sent in a cancellation request on Monday 23/11 and when I followed up this morning I was advised that it will be attended to in 21 days. I have always received excellent service and now when I want to cancel I am faced with so many issues. Please cancel my contract urgently and confirm the last debit date. My contract expired in October so why must I wait for it to cancel off completely. I would also just like to add that as per my call with your team last Friday, I am still waiting for someone to call me back.