cancell telkom line

Many times to try an cancel my Telkom line. called Telkom and said I must cancel online 07.09.2018 ref no ********** 9. mweb send me an email on 05.09.2018 Ref nr, ********** 08A. Phoned again to hear if line is cancelled because I received another account. Ref nr. ********** , ********** 61A you have to stay on the line for estimated half an hour, and they keep on saying it takes 30 days which should have been 07.10.2018 who is going to pay for my calls from my cellphone. PLEASE can they sort out this problem. The line is not working since July 2018 that was the reason I cancelled in the first place. More off than working. Thanks Lucas