GM
Grant M

1 reviews | Active since Nov 2010

01 May 2015, 15:45

Canceling Telkom Line

I went to the Telkom direct store in Canal Walk to give 30 days notice only to be told that they cannot do ANYTHING on my account because my ADSL is with Afrihost. Afrihost have confirmed that my line is scheduled for cancellation on 31 May. All I want is for Telkom to cancel my landline for the same date but they claim that they cannot make any changes to my account until my ADSL is back with Telkom which it will never be because Afrihost are canceling it and not moving it back to Telkom. See where this is going guys???<br> <br> Seems strange that Telkom give so much power over to another ISP.<br> <br> The main issue here is we are emigrating in June and cannot wait another month to give notice.<br> <br> Can anyone at Telkom help me? Surely you can cancel the land line portion of my package for 31 May.

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Replies (1)
Telkom
Telkom's reply01 May 2015, 15:53
Official
Hello themank,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM107648.

We apologise for any inconvenience caused.

Kind regards
Ilhaam Williams
Telkom Social Media Team

Best regards,