Canceling of a contract

Hi <br> I was told by telkoms call center as well the branches that if i wanted to cancel a contract i have to fill in the required form and send it to [Email Removed] Ive sent it about 2 months ago so it would be canceled at by the end of December when my contract expires.<br> since this time i have phoned timorously to find out if it is even getting processed, 2 months down the line i am still waiting with no information what soever. If anything the agents tell me to be patient and hopefully it will be done.<br> <br> We need this matter resolved as a matter of urgency and find the service unacceptable!!