Canceling is like pulling teeth with Telkom..... its painfull.

<p>I spoke to Hilda in the call centre who just tell me about procedures like she was programmed by her managers above her. After begging to speak to a team manager that never came to the line after a call of over 30 minutes I still dont know how Telkom will cancel my contract that they so kindly reminded me of other day is up for renewal. I cancelled another contract in the past with Telkom and it was a pain in the butt and then I was stuped enough to go back later on with this deal I now have. I want to cancel now because my contract will expire soon and I want to move to Afrihost mobile. Telkom wants me to sent them forms and there is just no person I can speak to that can confirm they will cancel the contract for me on maturity date and provide me with a final ref no to confirm its done. The last I had this same issue I sent the froms and I was never called back and I had to follow up to make sure the contract was cancelled. DOES TELKOM UNDERSTAND I LIVE A BUSY LIFE? Getting in with Telkom is easy but getting out OMG that is a problem. This is the reason why I will move to Afrihost in two months time. THERE IS NO CONTRACT OF 24 MONTHS AND THE SERVICE IS WAY BETTER WITH THEM. Please go and learn from your competion how to do business. This is why I am still a MTN client with my two other cell numbers for me and my wife. Cause the moment they hear you want to cancel they transfer you to someone for help. The reason for me wanting to leave TELKOM isnt something you guys can solve but I will share the reasons anyway 1) Network coverage is a problem 2) Afrihost mobile offers me a product that is better. Even your new product TELKOM FREE ME wont work for me cause I will still be stuck on anterher 24 month contract of poor coverage. Start offerring prices, benfits and coverage that is so good without a contract that is really good and you guys will give me a reason to stay but there is only many reasons to move to AFRIHOST. Go and check for yourself and I asure you that you will join them as well. So HOW DO I CANCEL THIS CONTRACT IN ONE CALL AND HAVE CONFIRMATION THAT ITS DONE AND MY NUMBER GET CHANGED TO PREPAID OR PORTED?????? This is a very difficult matter for your call center 180 to resolve.</p>