Canceling ADSL

<p>I am trying to cancel my ADSL. Yesterday i tried calling Telkom Customer Services. After being on hold for 7mins i gave up. Then went on to Telkom's website and tried there. Somebody did call me back shortly thereafter. The lady that I've spoken to said that she was unable to assist me, and transferred me to someone that could (in theory). That call turned out to be utterly useless since i had to send another email to telkom to get a form. Which I did. So, now today, I went to the Bluff Telkom store with the completed form only to be told that they do not accept driver's licence as proof of identity. Surely it should be accepted since it is a valid form of identification issued by governmet.........</p> <p>Why can one order a service telephonically, but trying to cancel a service one has to jump through so many ****** hoops???????? I need my ADSL to be cancelled by the end of January 2017. Can someone please assist me ASAP???????????????/???</p>