Canceling account

Ok I know telkom is useless but wow this is next level *********. On the 30th of august I phoned in to cancel my line they said I have to download a form to cancel my line ok did that send in the for to cancel my line waited 21 days before they phoned me to confirm canceling my line and I said yes. So that's the 20th of September then they emailed me and said Cancellation Effective Date: 23/09/2017 and I was happy but then I got on the 7th another invoice on my account for October my line was not in use from beginning of September. So I phoned in again and they said I have to wait another month to get this landline canceled now we are looking at almost 3 months before my line is canceled utterly useless and then I have to wait another 5 days before I can ask for my deposit and credit of the month I have to pay for with out using my line.

At lease the person I spoke to today was friendly on the phone.