Canceling Account

We have been trying to cancel our account ever since May 2015 as we relocated from Jhb to CT.<br> <br> After hours on the phone with telkom they gave me an ref no and said that our Account has been stopped. And it's not a contract.<br> <br> The Month after we received a nother bill. I called again and again and nothing helps as we are only getting ref numbers and a bill climbing sky high. <br> <br> Please If we could just get this Account stopped and those amounts credited from the account as promised from my last call with Telkom.