Canceling a line to get a new wireless deal through the same company

<p>I have to start by saying that I have always been a happy Telkom customer, when ever I had a fault or had to log a call I have only dealt with efficient technicians. But then I decided to cancel my line and my adsl to get another Telkom special. Namely a wireless router with uncapped data for R599. I checked our coverage and we qualified, I app**** online and went in to a Telkom shop to cancel my line. We went through all the questions and then they were meant to phone us but never did, we then got a message on email saying "Telkom Product Bid - Your bid was unsuccessful" from a noreply address. </p> <p>After a month and dealing with numerous call center people and going into Telkom several times I no longer have adsl, my land line is still working and apparently I don't qualify for the wireless router.</p> <p>I spent this morning trying again to sort out this issue but 4 people later and no solution insight.<br />How can a company that I was happy with mess it up so badly.</p>