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Morongoe M

1 reviews | Active since Aug 2022

26 Jul 2024, 10:03

Canceling a contract with Telkom is a run around nightmare

I want my contract canceled. Telkom Mobile number ***. Call me on that number or ***. I have canceled my contract and paid the last bill of 359.00 rand at checkers last month. I went to telkom store and was given a print out and was told to go pay at checkers. Days went by and u sent a statement of five hundred and something. On the same email i responded by sending u guys proof of a photo showing the payment made at checkers. What in God's world is expected from me? What more do i have to pay for. Worse when we want to get in touch with telkom billing department to talk to them all we get is an annoying answering machine giving options that have no option for us customers to talk to telkom staff. What mockery is this. I have been trying to be calm but i have got to a point where i am really angry. Someone attend to this query. I want this resolved a.s.a.p

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MM
Morongoe M's update27 Jul 2024, 13:00
Reviewer Update
I haven't received help from Telkom as yet. I asked tum to cancel my contract. Last month these last debit was rejected by third system. I went to a telkom store where i asked y was my debit rejects and they advised me to go pay that amiunt which should have been debited at checkers. I do that. So y at u still billing me as if i am on contract? U are the worst company to deal with because u not giving us consumers an option to be assisted by a consultant on a call. I want this matter resolved. I will keep complaining everyday until this matter is resolved. Haibo y does it always have to be a nightmare when canceling a mobile contract? Hurry up and assist in resolving the matter. Do your work.