Canceletion before package received due to delays and lies the agent confirmed that the courier likes to do.

I have a problem with TELKOM I app**** via Facebook where I was contacted and I received a form to filled in with pdf auto fill. Everything was submitted including my ID document. I then received an sms confirmation that I was approved and will soon receive my package. To my surprise I received an sms from the courier where I started tracking my parcel on a daily basis. Only to keep seeing that the courier says they have been contacting me but can not get through to me. I then notified the agent Peggy Siwela that my address was incorrect which I tried updating it on the courier link but there was no luck in updating the address and she told me that she had notified the team leader to update. I then waited still to my surprised I kept receiving address was still wrong. I then tried contacting the courier number and telkom number but could not get through. Then I decided to cancel everything which took 4 emails to get a response about canceling everything which today I received another courier sms saying that I will receive the package today which cought me by surprise. I notified the agent that I receive an sms saying my package will be delivered. And this is the exact response from the agent which i have been keeping all emails as proof should I need to back my story up.

I don't know why Lebo! I cancelled it the first time you told me to.

But if they come then refuse delivery, it's really not complicated. I haven't **** throughout but clearly you have personal issues that you're dealing with and unleashing them on me is really uncalled for and inappropriate. I work with multiple customers and you are the first to complain this much to a sales agent who simply did nothing but her duties. Do understand I work in the sales department and I am only authorized to do sales not delivery and system work, there are channels for everything, things can't be done at the snap of your fingers. Whatever it is that really has you upset that you deem it okay to do this to another individual, I hope it is eventually solved. God bless you and your family.

On Tue, 1 Sep 2020 at 14:20, Leboo Mosala

Till now I requested she must send me proof that everything is canceled but I have not received response as I need proof documented.

Please help me because I see alot of people are complaing about Telkom and debit orders so can I get help with this as the agent has been shifting the blame on the courier or team leader which this is bad reflection for someone to be in sales. With my understanding her job is to capture sale get comms whatever happens after then it's not her problem. So I don't want anything to do with TELKOM and my worries is my wife just opened a contract with them and this is how I was assisted.