Canceled order

Telkom canceled my fibre pre order without informing me, been waiting like a fool for installation that will never happen.. The fibre infrastructure is now up and running in my area, called in to check when I can expect installation only to find out my order was canceled and they can't tell me the reason why, all they can say is sorry and that I can no longer have the same package as that promotion is no longer running. No accountability at all.. Mxm