Canceled Contract

<p>Since March 2016 I had a problem with my line speed of my LTE router.</p> <p>It took Telkom 3 months to get out to my house and test my hardware.</p> <p>After testing my hardware I was informed that the problem must be from the Telkom tower and they can not fix it. They told me that I must call customer care to place a new complaint.</p> <p>Because it took 3 months for telkom to react on my first compaint I did not have the power to fight another battel with there useless system.</p> <p>On the 1st of august 2016 I decided to cancel my contract.</p> <p>I phoned customer care once again to find out when I can do it and how to do it.</p> <p>They told me I can do it on that day and a cancelation form was emailed to me.</p> <p>I comleted the form and emailed it to ********** <p>I was phoned twice by telkom to ask me why I want to cancel.</p> <p>One of them told me that they will collect the device from me and my contract will be canceled.</p> <p>On the 6/02/2017 I once again like every other month received a invoice from Telkom.</p> <p>I have used the chat fissility to chat to one of the agents. She told me that the account was not canceled because the back office is still waiting for the courier company to come and collect my device.</p> <p>How is that possible that a courier company takes 7 months to collect a lte router and in the meantime they want me to pay my bill every month.</p> <p> </p> <p>This is by far the worst service I had in my whole live.</p> <p> </p>