cancelation trouble

<p>Good Day</p> <p><br />I went into the shop at Riverside Mall Nelspruit and completed the cancelation form there. They took the form and a copy of my ID and only gave me the account to settle which I did I only have the proof of payment with my and will send it through to you.</p> <p><br />I do not know what they did with my form at the shop, but if it I lost its their fault. I wanted to cancel my account in July, and they said it can take up to 2 months for the line to be canceled, once the form is submitted. The said they are going to send the form through to cancelation department.</p> <p><br />Now it is already September, and I wanted to move to another service provider as we do not have good Telkom signal where we stay. Now there is an outstanding amount again on my account. I will not pay that because I did the trouble to go into the shop for assistance to cancel my account and someone there did not do their job.</p> <p><br />This is really getting to me, I work from home and need good internet.</p> <p>Now they want me to start cancelation all over again.<br />I really need this matter to be sorted out ASAP.</p> <p><br />Kind regards<br />Zacharias J Oosthuizen</p> <p>Sent from Windows Mail</p>