Cancelation some Telkom services not being Canceled and still billed

<p>I send through a cancelation of some of my Telkom Services as per telkoms process. Filled out a Consumer Contract and Services Cancellation/Retention Request form and sent it ********** and ********** Telkom requires 21 business days to complate cancelation. I keep phoning between 15 December 2016 and 04 Jan 2017 to get gonfimation and feedback without any joy. on 04 January 2017 i spoke to Ntando Nzama with referance ********** 3 and she promised to get back to me before they Bill me for January 2017 to find out why my services was not canceled. I folowed up via her direct mail adress on 09 January as no responce was recieved. today is the 12 January with no resonce and i just recieved a bill to pay for January on the canceled services. The worst is that one of the services was a device on a 24 month contract where December was the 24th month. I need to still pay for the device that is finished being payed. This is not acceptable and against the consumer Law. </p>