Cancelation request

I have canceled my home telephone line in December already but yet I am still being billed for it. I have received the latest invoice for April on the 9 April 2019. The land-line was canceled under order number. I have done a self-service request on the 20th December 2018

Hi ADENE PHILANDER. Request number for service to be cancelled

********** 233 : ********** 4

And another with order number

I have received the below mail from Leeshane Kaylin Pillay

Dear Mrs PHILANDER

We regret to see you cancelling your account with Telkom. Please note of the following:

Cancellation Order Number : ********** 21A Service number/s ********** 233 Cancellation Effective Date : 20/01/2019 Order backdated : NA Notes : customer request Kindly note that:

It may take up to 2 months for the billing process to be completed after cancellation A 30 days’ notice period applies on all service cancellation Where applicable, refund amount will be reflected as a CREDIT on your final account Deposit will be offset against any outstanding amount After you have received your final account and if any credit amounts is due to you, then please contact Telkom Billing on 10210 to arrange your refund. (No refund or deposit repayment can take place until the final bill)

We value your business and trust that you will reconnect with us again in the near future.

For more information, please do not hesitate to call us on 10210 (Home) or 10217 (Business).

PLEASE DO NOT RESPOND DIRECTLY TO THIS EMAIL ADDRESS AS YOUR QUERY WILL NOT BE ATTENEDED TOO.

FOR ANY FURTHER QUERIES PLEASE CONTACT 10210(RESIDENTIAL) OR 10217 (BUSINESS)

Thank You.

Kind Regards.

LEESHANE KAYLIN PILLAY

**********

Senior Associate

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