Cancelation of Telkom Services

Good day

I have 2 mobile LTE services at Telkom. Both contracts have expired and are now running on a month to month basis.

I am leaving SA and wanted to cancel my services and overall account.

Going to a shop does not help at all as they inform you at any shop that cancelations cannot be done from there. They handed me a print out of the steps I need to take online.

Follwing the steps I have registered, linked my accounts and followed the needed steps to cancel the services. Even setting my notification of cancelation far above the 30 day notification of cancelation period.

On the fourth and final step after everything has been attached and clicked I agree to terms and I get a message that "Unable to process request". Apparently this is where I am to receive Reference numbers for my cancelations.

Using the online chat to an agent I receive an apology for the "Inconvenience" and that my cancelation request as been escalated. Asked for a reference number and was told one cannot be provided as it is not how it works. The escalation process will take 21 working days. Confirmation was given that my account will now be canceled as requested.

Luckily I kept screenshots of the conversation as the moment the agent was done with me the chat history window disappeared.

I have now notified Telkom that I want my services and account canceled. I have indicated that I am willing to pay any outstanding debt and that my debit orders will be halted as from the end of September 2018.

I honestly feel Telkom is doing everything in their power not to assist you with the cancellation of accounts. I have found numerous posts and complaints of exactly the same nature.

I am leaving the country in a few days and will now not accept being held liable for the incompetence from Telkom.

Regards Johan