Cancelation of Telkom Mobile Contraacts x 2

I and my partner have converted from prepaid to contract in June 2018.

We both have with Telkom Mobile since May 2017.

We travel a lot for business. So lately when we are in Makwarela, which is under Sibasa in Limpopo we are struggling big time to get coverage, be in voice calls and internet connection.

We have been calling Telkom Call Centre for almost two to three months now and nothing is being done. We are forever been told that we should change our settings and we are tired of that since its not helping.

I have consulted with other Telkom Mobile users in the said area and they are also experiencing the same problems. ITS ONLY THAT I DONT WANT To mention their names and numbers here on this platform.

Im forever provided with reference numbers and being promised that technicians would call me back, which has never happened.

I feel like this contract is a DAY LIGHT ******* TO MER AND MY PARTNER.

Last month they even wrongfully debited debited us an amount of R1249 which they were refusing to reverse or refund, telling us about some investigation that had to be done on their side. To my surprise they could see that it was an error on their side done by one of their employees. and we have to be inconvenienced by that. to me thats UNFAIR. We then had to go to our bank and ask the bank to reverse that debit.

Now we want to CANCEL both contracts ASAP.