Cancelation of services ***

06 February 2023 Telkom SA RE: Cancellation of Services – poor service delivery To whom it may concern This letter services to confirm my cancellation of services at 15 Hudson Street due to poor / non- existent service delivery. I refer you to Job cards/report fault cards #***9, #***1 and new orders #***A and #***A. HISTORY: Jan 21st, 2023 – order placed for migration to fibre [#***A]. Order approved, awaiting installation. Jan 24th, 2023 – huge electrical storm. Lightning hit the house and internet off. Jan 25th, 2023 – job card logged for faulty DSL line [#***9] Jan 27th, 2023 – fibre order [#***A] cancelled with NO call from Telkom and then the job card [#***9] cancelled at the same time. When I called in to find out what is happening, I was told the job card was incorrectly logged as an internal problem and therefore it was cancelled and was told to re-log a fault. Job card #***1. I also had to call your sales department again to re- apply for a fibre line, which I did. Order number #***A Jan 30th, 2023 - job card #***1 closed as resolved. When I called in, I was told that it is because they are unable to repair the DSL line because of damages to an exchange and because there is an order in to migrate to fibre. Feb 1st, 2023 – called in again as order #***A was still at credit vetting. Order was eventually approved, waiting for installation. Feb 3rd, 2023 – order #***A cancelled. Again, NO call from Telkom. I called in and was told that the consultants that assisted me put the order through on the incorrect provider and that this provider does not service my area. Wonderful lady assisted in re-ordering BUT I made it noticeably clear that I had already app**** at another ISP and whoever came back to me first will get the account. Guess what, it is not Telkom. So, I hereby give notice to cancel my services with you as of 25th Jan 2023 due to non-existent service delivery Mrs. Beyleveld