Cancelation Of Number Without Authorization

I am a Telkom Mobile prepaid customer who registered for the UNISA 3g deal last year November 2015. When registering for the deal I captured my *** personal prepaid number as the number I wish to be contacted on when the deal is completed and submitted *** number as the number for the deal to be loaded on. After being given the run around on February 1,2016 the deal was finally loaded but it was loaded on my *** which is my prepaid number which is the wrong number as I requested it be loaded on the ***. I went to the Telkom Direct shop in Midrand and was assisted by Tebogo Andrew who referred me to Busi Mbele who then transferred me to Refilwe Moreki. Refilwe Moreki transferred the deal to the right number but in the process of doing so my personal number got cancelled on February 04, 2016. I called the call centre on February 09, 2016 and was told by Zibuyile Madiba that my number had been cancelled and cannot be reactivated. She then escalated the matter to the \Swaps\" department so they can see what they can do and told me that it should take 1 to 7 working days. I did not give authorization for them to cancel my number"