Cancelation of line is seemingly impossible

<p>On 6 April 2016 my mother canceled her Telkom landline in writing. She has been receiving a bill ever since every month anyway. We have called many times and we were told that it's all sorted. Tonight the Telkom cost was deduct3d of her account once more. I'm sure it can't even be legal for Telkom to ignore a cancellation and keep billing people. Who knows, we're out of ideas.</p>