Cancelation of contracts

I always recommended Telkom due to there excellent and fast service up to now. I went to the Irene outlet on the 7th of December'15 to cancel 2 of my 4 CONTRACTS with Telkom. After phoning the customer care who informed me that I can cancel the 2 contracts because it has reach the 22 month limit. I filled in the cancellation form and handed it to the consultant( Ngudo) After 2 week I went back to the store to query if this has been done. I was told that it has not been done and that Ngudo was supposed to phone me and let me know that it can only be done on 24months. After 40 min of back and forth I was still not sure as to why this has not been done and why no one informed me. At the store we phoned customer care again and then we were told by them I can cancell the 2 contract now only on 23months. SO WHAT IS IT NOW!!! An email was send of and I got a ref no ***. When I asked if someone will get back to me I was told that it is my responsibility to follow up not there's as they are not allowed to keep paperwork. I have phoned the administrator on *** no answer I have phoned Customer care on 081 180 and you hold on forever. I need this to be sorted. HELP ME!!