Cancelation of Contract phone not being actioned

<p>I cancelled my contract with telkom on the 08th of November 2016 at Maponya mall, i completed the cancelation form and was told it will be refered to their back office. i was told that the turn around time is 21 days, i have been phoning the call centre almost every week to ask if they received my cancelation form, i was told that they cant see anything, i must wait for 21 days. 21 days came and passed and i phoned back only to be told that maponya didnt send the cancelation form and my bank account will be debited. i have spoken to numerous consultants and no one can helpm me. on the 5th i spoke to a consultant by the name of Palo who didnt seem to care about my issue she said they are based in Centurion, she then refered me to a team leader by the name of Mathapelo Molopo who then refered the matter to the manager at Maponya mall by the name of Lethiwe Mlambo, i was promised a call back on the 6th , no call till today. i phoned again today and spoke to Mathapelo Molopo she told me that she e mailed Lethiwe and Lethiwe said she does not deal with cancelations and she refered to a consultant that was suppose to phone me. All i want to to cancel this contract. please assist me. telkom is now helkom!!!!!! No one is willing to help, the call centre agents and their team leaders or supervisors are clueless and not willing to assist even the managers are giving me a run around!!!!!!!!!!!!!!!!!!!!!!! please cancel the contract, thats all that i need and want rite now</p>