SK
Santie K

1 reviews | Active since Aug 2015

03 Aug 2015, 14:16

CANCELATION OF CONTRACT

I have been trying to cancel an 8ta contract since April 2015(I took out a new contract from them). They still dec**** the money from my bank account every month although I went back to their Herm**** brach several times to cancel it again and again. Everytime I get promised that it has been done, just to have it decucted again. Even a call to the customer care line a month ago did not help. (The response: \You have been billed correctly"! - for a canceled contract???)<br> <br> It seems that they have no after sales service - as soon as you have signed the contract you have no rights anymore. This is now costing me a lot of money and is a waste of time to try and rectify.<br> <br> Saturday"

0
Replies (1)
Telkom
Telkom's reply03 Aug 2015, 16:02
Official
Hello Santie Keyzer,

Sorry to hear what happened.

Your matter has been forwarded to our Billing department to investigate and provide feedback.

Your Reference number is SM131041

Kind Regards
Charl
Telkom Social Media Team