1 reviews | Active since Mar 2009
Cancelation of ADSL line, still beeing billed for.
I refer to order no" ********** 14A I requested to have my ADSL Lines/service terminated as I installed fibre and Telkom could not provide fibre service within our area, the request was logged by an agent in the Telkom shop at Canel Walk on the 05/04/2019. The service was suspended 30 day later on 05/05/2019. The billing is still incorrect as it still forms part of a package linked to the landline, therefore I was now told that the package should be changed in order not to be billed for the ADSL part of the package. This is totally unacceptable as this should have been done during the cancelation process of the ADSL service. I have now been billed for ADSL service witch I did not have access to for the last two months. The landline connected to this is also not working as I had to have all calls diverted to my cell phone, as this line is also used for my business, and we are unable to make outgoing calls from the line as the line needs to be changed to a wireless line. This should have formed part of the order no Ref: ********** 14A. I received communication on 30 April at 14:47 that the Final Bill will be sent within 60 days. After receiving the latest bill I am still charged for a service I am not using. Please could this be corrected ASAP.
