MK
Marisa K

1 reviews | Active since Jul 2014

13 Jul 2017, 13:53

Cancelation not done

<p>I gave notice beginning of May, to end 24 month contract at the end of June. </p> <p>Instead my service for cut off and I am left paying for a service I no longer have. </p> <p>Then sent through another cancelation letter in June. </p> <p>Now Telkom phones and wants the cancelation to be sent through again.</p> <p>I want my contract and ADSL line canceled! </p>

0
Replies (1)
Telkom
Telkom's reply18 Jul 2017, 10:35
Official

Good day Marisa,

Please be assured that this matter has been escalated to our Cancellation Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,