1 reviews | Active since Sept 2016

10 May 2017, 06:31

Cancelation Issues

<p>I am very disappointed in Telkom Mobile...</p> <p>I have been a proud and trusting client of yours for more then 4 years now and now I have to go through this confusion.</p> <p>So I request in the Begin of Februarie 2017 that they cancel the 7.5 Promo data contract I have with them, as I am satisfied with only the 10 + 10 Smartbroadband I upgraded to in end of November 2016.</p> <p>After 2 + Months they finally managed to cancel the 7.5 Promo number (it was supposed to be done in 30 days). So I was happy again, but....</p> <p>On Monday 08th of May 2017 I noticed that there is a No Service status on my ****le when trying to use it for Data.</p> <p>I tested my Vodacom SIM in the ****le, and it still works a 100%, when testing my Telkom Mobile SIM in my phone I received the same status...</p> <p>So clearly it seems that it is the SIM. I have now logged onto my Telkom Mobile Account and noticed that there is no Mobile Accounts attached to my Account, so to me it seems they have cancled the Service I am happy with as well?</p> <p>I don't know how this is possible, but I am definitely not paying Telkom for this stuff up until everything is sorted and I have my Data and extra Data I paid for last month back up and running.</p>

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Replies (1)
Telkom
Telkom's reply10 May 2017, 09:57
Official

Good Morning Gideon,

We have logged and sent your query to our Cancellation Team for further assistance, feedback will follow.

Your case number is ***4.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,