Cancelation Issues
<p>I am very disappointed in Telkom Mobile...</p> <p>I have been a proud and trusting client of yours for more then 4 years now and now I have to go through this confusion.</p> <p>So I request in the Begin of Februarie 2017 that they cancel the 7.5 Promo data contract I have with them, as I am satisfied with only the 10 + 10 Smartbroadband I upgraded to in end of November 2016.</p> <p>After 2 + Months they finally managed to cancel the 7.5 Promo number (it was supposed to be done in 30 days). So I was happy again, but....</p> <p>On Monday 08th of May 2017 I noticed that there is a No Service status on my ****le when trying to use it for Data.</p> <p>I tested my Vodacom SIM in the ****le, and it still works a 100%, when testing my Telkom Mobile SIM in my phone I received the same status...</p> <p>So clearly it seems that it is the SIM. I have now logged onto my Telkom Mobile Account and noticed that there is no Mobile Accounts attached to my Account, so to me it seems they have cancled the Service I am happy with as well?</p> <p>I don't know how this is possible, but I am definitely not paying Telkom for this stuff up until everything is sorted and I have my Data and extra Data I paid for last month back up and running.</p>
Good Morning Gideon,
We have logged and sent your query to our Cancellation Team for further assistance, feedback will follow.
Your case number is ***4.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
Good Morning Gideon,
We have logged and sent your query to our Cancellation Team for further assistance, feedback will follow.
Your case number is ***4.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Best regards,
